Riverside Insights is hiring a
Customer Success Manager

Summary

The job description is for a Customer Success Manager at ESGI, responsible for building relationships with clients, ensuring customer satisfaction and retention, collaborating with various teams, and identifying opportunities for revenue growth. The position requires 3+ years of experience in EdTech, a focus on early education (PK-5), exceptional communication skills, proactive account management, strong organizational skills, effective time management skills, and teaching or previous training experience is a plus. The job can be remote with up to 20% travel.

Requirements

• 3+ years of experience in EdTech (customer success or account management)
• Exceptional communication skills
• Proactive account management and detail driven
• Highly customer-centric mindset
• Exceptional collaboration skills
• Strong organizational skills
• Effective time management skills

Responsibilities

• Build strong relationships with existing clients to ensure activation, enhanced product usage
• Enhance customer retention and satisfaction rates by ensuring effective onboarding and ongoing support for our customers
• Collaborate with the Growth team to identify and capitalize on opportunities for revenue growth through upselling and expanding customer accounts
• Maintain high levels of customer satisfaction and retention through proactive support and collaboration
• Advocate for customer needs and feedback on product improvements
• Collaborate with ESGI’s marketing, product, and training teams to identify and address new customer needs or onboarding improvements
• Collaborate with Customer Support to review and enhance processes and communication to drive growth

Preferred Qualifications

• A focus on early education (PK-5), preferred
• Teaching or previous training experience a plus

Benefits

• Medical, Dental, and Vision plans
• Company paid basic life and AD&D insurance
• Company paid short-term and long-term disability
• Supplemental life insurance options
• Company paid Employee Assistance Program (EAP)
• Retirement plan with discretionary company matching
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options
• Premium subscription to Calm for employee and dependents
• Company paid time off (PTO)
• 13 named holidays, 2 floating holidays, and 4 early-release half days
• Flexible work arrangements
• Work-from-home expense reimbursement
• Tuition Reimbursement Program
• Company orientation and 30/60/90 Day Onboarding