ShiftCare is hiring a
Customer Success Manager

Summary

We are seeking a full-time, dedicated, and passionate Customer Success Manager based in the Philippines to manage client relationships post-onboarding, drive sales growth, and conduct regular check-ins. The role is remote but requires working Australian Eastern Standard time hours.

Requirements

• Sales-Focused Experience: 1-2 years of experience in Customer Success or Account Management, with a minimum of 1-year in a sales-driven role at a SaaS company
• Customer-Centric Sales: Proven ability to identify and act on opportunities for seat expansion and product upgrades
• Empathetic Communicator: Able to explain concepts clearly and concisely via our primary channel the telephone, then video calls and email
• Tech-Savvy: Comfortable with customer data analysis tools, Office and Google suites and CRM systems, ideally HubSpot and ChurnZero
• Detail-Oriented: Meticulous in keeping track of client interactions and next steps in our CRM

Responsibilities

• Sales-Driven Client Management: Own client relationships post-onboarding, focusing outbound calls to drive sales growth, seat expansion, and secure upgrade opportunities
• Client Engagement: Conduct regular check-ins and reviews, proactively identifying opportunities to increase product usage and value
• Feature Adoption: Introduce clients to new features, driving adoption and showcasing the value of upgrades
• Customer Data Analysis: Analyse customer data to identify growth and expansion opportunities, translating insights into actionable strategies
• Resource Coordination: Collaborate with various departments to ensure clients have the resources needed for feature adoption and account growth
• Customer Feedback: Communicate customer feedback to the product team, advocating for enhancements that drive client satisfaction and retention