Customer Success Manager - Mid Market

Summary

Join Glassdoor as a Customer Success Manager in the Upper Mid-Market tier, focusing on employer branding and online recruiting. You will act as a trusted advisor to customers, onboarding them, conducting business reviews, and optimizing their campaigns. This role requires strong communication, analytical, and problem-solving skills, along with 1-3 years of B2B experience. The ideal candidate will be passionate about Glassdoor's mission and possess experience in digital advertising or online recruiting. The position offers a competitive salary, quarterly bonuses, generous RSUs, and a flexible work environment with a remote-first policy.

Requirements

• A commitment to add to our culture of DEI
• 1-3+ years of experience in B2B environments with a preference for customer success, account management, sales or consulting background
• Passion for online advertising/media, marketing, and/or employer branding space is a must!

Responsibilities

• Act as a trusted advisor, inspiring leader, and subject matter authority to customers in relation to the full suite of Glassdoor’s products
• Onboard and educate customers about Glassdoor’s products
• Produce and conduct Executive Business Reviews, engaging with client counterparts at various levels of the organization as well as potential Agency partners
• Supervise, lead and optimize employer content and recruitment advertising campaigns including display advertising and profile branding to ensure consistent product performance and delivery
• Partner and work very closely with partners in Sales to define and achieve customers’ success criteria, demonstrate return on investment, and ensure customer renewal with Glassdoor product suite
• Act as a liaison between internal teams to ensure customer needs are being met; coordinating amongst implementation, sales, marketing, finance, and product teams
• Develop and maintain a deep understanding of customers’ business drivers and recruiting goals, and steer program activities to align with those initiatives

Preferred Qualifications

• Previous experience in digital and branding advertising campaigns or online recruiting is helpful!
• Basic understanding of the recruiting landscape and employer branding a plus
• Huge plus if experience with Salesforce (or similar CRM) and Customer Success Analytics platforms, such as Gainsight
• Consistent track record of successfully achieving customer retention goals is a plus

Benefits

• Base Salary Range - United Kingdom*: £ 43,900 - £ 54,900
• Base Salary Range - Ireland*: € 46,700 - € 58,400
• Quarterly Bonus Target**: 20%
• Generous Restricted Stock Units (RSU)
• Flexible hours and a where-to-work policy
• Work Away for up to a total of 30 (thirty) working days in a calendar year without permanent relocation and compensation change (Employees authorized to work in their current location)
• Work Away for up to a total of 20 (twenty) working days in a calendar year without permanent relocation and compensation change (Employees on visas)