Customer Success Manager, Onboarding

Summary

Join Sprout Social's Sales & Success team as a Customer Success Manager, Onboarding, based in Ireland. You will provide new customers with a tailored onboarding experience, ensuring their success with the platform. This role requires strong communication, organization, and technical skills, along with 2+ years of experience in account management within the technology industry. You'll be the primary point of contact for new clients, guiding them through product training and implementation. Sprout offers a comprehensive benefits package including insurance, flexible paid time off, parental leave, wellness initiatives, and professional development opportunities. Remote work options are available within Ireland.

Requirements

• 2+ years experience in an account management / client relationship role in the technology industry
• Experience delivering product training sessions via web conference software (or alternatively professional experience in adult education)
• In-depth knowledge of social media platforms, and a general understanding of the social media industry
• Professional English fluency in verbal and written communication

Responsibilities

• Provide customers a tailored and value-driven onboarding experience that ensures customers are set up for success in achieving their business goals
• Ensure our new customers are set up for success in our platform with a customer-first mindset
• Deftly handle all communication on multiple channels, prioritizing multiple methods of communication at the same time, and never sacrificing the customer experience
• Consistently meet and exceed quantitative goals and exemplify qualitative behaviors that support team members and customers

Preferred Qualifications

• Able to identify and align a customer’s goals and objectives with Sprout’s value, capabilities and solution
• Ability to manage simultaneous software implementations for multiple clients
• Superior organizational skills
• Excellent communication skills, both written and verbal
• Salesforce.com or other CRM experience is a plus

Benefits

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient and state-of-the-art offices in Dublin’s city centre, for those who prefer an office setting
• Whenever possible, we want to provide team members the flexibility to work in the location that makes the most sense for them. If you prefer an office setting, this role may be based in our Dublin location. If you prefer to work remotely from another location within Ireland, we will accommodate you as best as possible