Tebra is hiring a
Customer Success Operations Analyst

Summary

The Analyst, Customer Success Operations position at Tebra involves data analysis, dashboard creation, process improvement projects, and supporting the Customer Success team. The candidate should have a Bachelor's Degree or relevant work experience, 1-3 years of experience in a business analyst, project management, or other operations role, and proficiency with analytical tools.

Requirements

• Bachelor's Degree from an accredited institution or relevant work experience
• 1-3 years of experience in a business analyst, project management, or other operations role
• A self-driven individual who adapts well to change, such as in a high growth SaaS environment
• Outstanding problem-solving and analytical mindset
• Strong organization and prioritization skills
• Excellent written and verbal communication skills
• Eagerness to gain experience across a wide range of operational projects and skill sets

Responsibilities

• Provide the Customer Success team with accurate reports and dashboards
• Regularly monitor and review key metrics to identify areas of opportunity
• Build repeatable data models to analyze performance trends, understand root cause drivers of performance, and identify improvement opportunities
• Perform ad-hoc analyses to support specific projects or answer timely questions
• Work with stakeholders to implement new metrics to monitor and optimize team performance
• Work with stakeholders to identify pain points and opportunities for improvement
• Contribute to CS process improvement projects and complete deliverables on time
• Collaborate with the Systems team to document requirements and identify optimal design
• Measure impact of project compared to the baseline metrics
• Regularly prioritize and complete the work that will deliver the most impact to Customer Success KPIs and Performance. Prioritize Outcomes over Activity
• Help the Customer Success team improve performance through systems, process, tools and project management support
• Run recurring operational processes critical to the functioning of the business
• Assist stakeholders with presentations on monthly and quarterly team performance

Preferred Qualifications

• Familiarity working with analytical tools such as Excel, Google Sheets. Bonus if familiar with Snowflake and Tableau
• Familiarity working with Customer Success Management tools (i.e. Salesforce)

Benefits

• Healthcare benefits
• Remote work opportunities
• Wellness programs