Remote Product Operations Analyst

Summary

The job is for a Product Operations Analyst at PartnerStack, a fast-growing startup in the B2B SaaS industry. The role involves data-driven decision making, cross-functional collaboration, user insight gathering, performance metrics establishment, and more. The ideal candidate has 3+ years of experience working with data on product teams, strong analytical skills, proficiency with SQL and data visualization tools, and excellent communication skills.

Requirements

• 3+ years of experience working hands-on with data as part of a Product team in industries such as Technology, Consulting, Venture Capital or within high-growth startups
• Strong understanding of product development lifecycle, agile methodologies, and release management processes
• Strong analytical skills with high attention to detail and a demonstrated track record of leveraging data to drive product success and business impact
• Proficiency with SQL and data visualization tools (BigQuery, Looker, Pendo, Metabase etc.) will be required
• Analytical mindset and proficiency in using data and metrics to drive decision-making and continuous improvement
• Strong written and verbal communication and presentation skills, with the ability to create messaging for a variety of audiences
• Ability to operate in a fast-paced environment without losing focus on the big picture

Responsibilities

• Data-Driven Decision Making: Leverage analytics and market research to inform product strategies and prioritization that will drive user engagement and satisfaction
• Represent the data POV across EDP teams and ensure everyone is working in unison to maximize the value from our data
• Cross-Functional Collaboration: Work closely with EDP, Sales, Marketing, and Customer Success teams to ensure successful product rollouts and iterations
• Be the liaison between internal cross-functional partners and the product team
• User Insight: Regularly interact with customers and partners to gather feedback and understand their needs, translating this into product enhancements and new features
• Run structured experiments to drive a deeper understanding into user behaviour and create visibility into user engagement with specific product features
• Performance Metrics: Establish and monitor key performance indicators to measure product success and inform future development
• Align product metrics with the company’s OKRs and help communicate our progress against them

Benefits

• A digital-first environment, so you can do your best work anywhere in Canada
• A MacBook shipped to you and a budget for peripherals of your choice
• Flexible working hours (in coordination with your team)
• Flexibility to work abroad for up to 8 weeks at a time
• Regular social events, even while working remotely
• Annual peripheral refresh
• Competitive salary and opportunities for promotion
• High-quality health insurance, active from your first day
• HSA and Wellness Accounts
• Generous vacation and time off plan
• Employee Stock Option Plan for everyone (ESOP)
• RRSP with an employer matching component