Customer Success Representative

Summary

Join Pearl Talent as a Customer Success Manager (CSM) and become the primary point of contact for users of a cutting-edge SaaS solution revolutionizing the construction industry. This full-time, independent contractor role, based remotely in the Philippines, offers a competitive salary of up to $1,500 per month. You will be responsible for addressing customer inquiries, troubleshooting technical issues, and fostering strong relationships. The ideal candidate possesses excellent communication skills, technical troubleshooting abilities, and strong multitasking skills. Benefits include direct mentorship, learning and development opportunities, global networking, and a flexible work-life balance.

Requirements

• Excellent written and spoken English communication skills
• Experience using Slack and Intercom (highly valuable)
• Technical troubleshooting skills with the ability to learn and adapt quickly to new systems
• Confidence and professionalism when conducting video calls with users
• Strong multitasking abilities, able to manage multiple conversations and tasks simultaneously
• A curious mindset with a drive to continually learn and improve

Responsibilities

• Act as the first point of contact for customer inquiries, providing timely and effective support via Slack, Intercom, or other communication channels
• Troubleshoot technical issues with confidence and work cross-functionally to resolve them promptly
• Jump on video calls when necessary to provide real-time assistance and build trust with users
• Maintain high responsiveness, ensuring all customer concerns are addressed quickly and accurately
• Collaborate with internal teams to identify trends in customer feedback and improve the overall user experience
• Provide guidance and resources to customers to help them maximize the value of our product
• Document and update FAQs or troubleshooting guides based on user interactions

Preferred Qualifications

• Prior experience in customer success or a similar customer-facing role
• Familiarity with SaaS products and basic technical workflows

Benefits

• Competitive Salary: Up to $1,500 per month
• Direct Mentorship: Grow through guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance