Customer Success Specialist Intern

Summary

Join BigID, an innovative tech startup, as a Customer Success Specialist Intern. This 10-week paid internship offers the chance to work with a talented team, focusing on data security and compliance. You will perform account analysis, collect and organize data, collaborate on improvement projects, and deploy standardized engagement models. The role involves building customer relationships, identifying opportunities for growth, and mitigating risks. The ideal candidate has an interest in business administration and data management, along with strong communication and analytical skills. This is a remote internship with an hourly pay of $20/hr.

Requirements

• Interest in Business Administration/ Operation functions such as Customer Success/ Sale Operations/ Account Management
• Outstanding interpersonal communication, relationship building, and presentation skills
• Excellent organization skills and ability to multitask in a fast-paced startup environment
• Demonstrated analytical and problem-solving skills

Responsibilities

• Perform budgetary and proprietary account analysis, identify, and research the root causes of discrepancies, and propose recommended resolutions
• Collect data from various systems, organize data into spreadsheets and develop reports
• Collaborate on various improvement projects for the sales operation team
• Deploy standardized engagement models across customer assignments, ensuring clarity for both customers and internal teams
• Promote best practices, deploy playbooks, and processes to ensure consistency and scalability of BigID offerings
• Partner with customers to understand their business objectives, identifying opportunities and aligning BigID products and services to agreed-upon customer outcomes and account priorities
• Leverage an understanding of the customer's needs and business objectives to identify opportunities where BigID can provide added value to maximize retention and minimize churn
• Develop, maintain, and build upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health, using partnerships with other account team leaders leading orchestration across internal/external stakeholders
• Develop a trusted advisory role with customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer
• Proactively identifies, monitors, and mitigates actual and potential blockers related to contract entitlements and mobilizes resources to address actual and potential blockers to ensure delivery of key outcomes related to customer retention and growth
• Collaborate partnership between the Customer Success team and internal teams to drive synergies and optimize client outcomes

Preferred Qualifications

Interest and studies related data management, data privacy, data governance, or information security would be helpful

Benefits

• This is a 10-week paid internship starting on June 4th and ending on August 8th, working up to 35 hours per week
• Hourly pay for this role is $20/hr
• #LI-Remote