Propelus is hiring a
Customer Success Team Manager, Remote - Worldwide
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Summary
The Customer Success Team Manager will manage a team of Customer Success Managers, oversee day-to-day operations, resolve complex client issues, track performance, collaborate with the Operations Lead, develop team members, improve processes, and ensure alignment with company objectives. A Bachelor's degree or equivalent experience is preferred, along with 7+ years of customer success or related roles, including at least 3 years in a team management capacity.
Requirements
- Bachelor’s degree or equivalent relevant experience preferred
- 7+ years of experience in customer success, account management, or related roles
- At least 3 years in a team management capacity
Responsibilities
- Manage a team of Customer Success Managers
- Ensure the team meets performance goals
- Resolve client issues efficiently
- Maintain high levels of customer satisfaction
- Collaborate closely with the Operations Lead
- Implement strategies developed by senior leadership
- Serve as the primary point of escalation for complex or high-priority client issues
- Track and report on key performance indicators (KPIs) for the team
Preferred Qualifications
Experience in Healthcare IT is preferred
Benefits
- Professional development allowance
- Flexibility for balancing work with the rest of life and ample PTO
- 401K with company matching, financial planning education and resources
- Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage
- Wellness benefits - help with fitness endeavors and organic produce delivery services
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