Propelus is hiring a
Customer Success Team Manager, Remote - Worldwide

Summary

The Customer Success Team Manager will manage a team of Customer Success Managers, oversee day-to-day operations, resolve complex client issues, track performance, collaborate with the Operations Lead, develop team members, improve processes, and ensure alignment with company objectives. A Bachelor's degree or equivalent experience is preferred, along with 7+ years of customer success or related roles, including at least 3 years in a team management capacity.

Requirements

• Bachelor’s degree or equivalent relevant experience preferred
• 7+ years of experience in customer success, account management, or related roles
• At least 3 years in a team management capacity

Responsibilities

• Manage a team of Customer Success Managers
• Ensure the team meets performance goals
• Resolve client issues efficiently
• Maintain high levels of customer satisfaction
• Collaborate closely with the Operations Lead
• Implement strategies developed by senior leadership
• Serve as the primary point of escalation for complex or high-priority client issues
• Track and report on key performance indicators (KPIs) for the team

Preferred Qualifications

Experience in Healthcare IT is preferred

Benefits

• Professional development allowance
• Flexibility for balancing work with the rest of life and ample PTO
• 401K with company matching, financial planning education and resources
• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage
• Wellness benefits - help with fitness endeavors and organic produce delivery services