Deel is hiring a
Customer Success Manager

Summary

The job is for a client-facing role in Deel, a global company specializing in international payroll and compliance. The role involves developing strategies for clients, building relationships, data analysis, problem-solving, and working with product and operations teams to drive improvements. The candidate should have at least 2 years of relevant work experience, including client-facing experience, excellent communication skills in English and Japanese, and previous experience in fast growth startups, top-tier management consulting, investment banking, or private equity.

Requirements

• You have minimum of 2+ years of relevant work experience, including client facing experience
• Have excellent written and verbal communication in English AND Japanese
• Have previous experience in at least one of the following: fast growth startup, top-tier management consulting, investment banking, or private equity
• Have Payroll experience
• Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them
• Quantitatively-inclined and data savvy; you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
• A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility
• Have a solid track record of achievement - e.g. had success in a top tier company, delivered quantifiable business impact, quickly assumed responsibilities or won competitive awards
• Have a strong analytical foundation with ability to manipulate and synthesize data
• Are curious by nature and interested in making an impact

Responsibilities

• Develop a vision and strategy for clients by assessing their strategy as a business to assist them in using Deel’s tools to achieve their goals
• Build deep and trusting long-term relationships with clients by identifying partner pain points, providing solutions, and recognizing opportunities for growth and revenue generation
• Creating data driven recommendations by accessing, analyzing, and synthesizing large data sets
• Problem solving and solution implementation across Deel internally on behalf of your clients
• Working with the product and operations teams to drive high impact improvements

Preferred Qualifications

• You’re passionate about the future of work
• You have experience building consumer/business facing products where you have to think about customer experience and growth
• You have worked in multiple countries, cultures, and places

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available