Devexperts is hiring a
Customer Success Manager

Summary

The job description is for a Customer Success Manager at DXcharts, a financial charting library. The role involves providing customer support during the presale stage and overseeing product sales processes. The ideal candidate has experience in a related field, advanced English skills, and higher education. Additional qualifications include knowledge of technical analysis and understanding of financial markets.

Requirements

• Advanced English level
• Higher Education
• 3+ years of work experience in a related field
• Proven work experience as a Customer Success Manager or similar role
• Experience with web software products

Responsibilities

• Provide customer support at the presale stage and oversee product sales processes from a high-level perspective
• Work closely with key stakeholders in sales and product, acting as the liaison for internal and external teams
• Serve as a product ambassador, keen on educating customers and internal stakeholders on the product's capabilities
• Guide technical/product questions either through teamwork or independently using documentation and the Confluence knowledge base (KB)
• Evaluate risk management for each customer to proactively avoid dissatisfaction or lost business, driving retention throughout the customer lifecycle
• Develop and maintain the internal KB (FAQ)

Preferred Qualifications

• Knowledge of technical analysis
• Understanding of financial markets

Benefits

• Paid vacation 20 + 5 days
• Free MultiSport card
• Medical insurance – premium package
• Modern office space
• Panoramic view of Vitosha mountain
• Gym & billiard in the office
• Parking spot or public transport card
• Mentorship program
• Training, courses, workshops
• Paid pro certifications
• Subscriptions to pro sources
• Participation in conferences
• English courses
• Trading contest within the company
• Tech meetup dxTechTalk
• Speaker's club
• Opportunity to develop your personal brand as a speaker
• Internal referral program
• Remote work / Hybrid mode
• Flexible schedule
• Work & Travel program
• Relocation opportunities