Customer Support Agent

Summary

Join Bitstamp, the world's longest-running crypto exchange, as a Customer Support Agent - student. This role offers the chance to work in a dynamic, growing international company within the exciting finance sector. You will collaborate with various departments to improve customer experience. The position requires strong communication and problem-solving skills. Bitstamp provides opportunities for personal and professional growth, team-building, and a supportive environment. The role includes working remotely with generous home-office allowances.

Requirements

• Excellent knowledge of English language (written and verbal) – C2 level
• Good organizational skills

Responsibilities

• Handle written correspondence from our clients
• Process access related requests
• Answer inbound phone calls
• Other tasks instructed by superiors
• Perform work in line with internal policies

Preferred Qualifications

• Speak additional languages besides English (preferably: Spanish, French, German or Italian)
• Are ambitious and driven - the ability to focus your energy on where it matters the most
• Are a Fast learner - you've learnt how to jump in and swim

Benefits

• Work from home or other location that allows you to be most productive
• Generous home-office allowances upon joining to help set up your home space
• Sports and cultural activities, pet-friendly offices, a full fridge, teambuilding events, Bitstamp parties