Pacifica Continental is hiring a
Customer Support Agent

Summary

Join our client, an important sports gaming house, as a Customer Support Agent to provide timely and accurate customer support via various channels.

Requirements

• Fluency in Portuguese
• Fluency in English (verbal and written)
• Experience as a Customer Support Agent or similar CS role is appreciated
• Familiarity with our industry is a plus
• Customer-oriented approach with excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Computer literacy

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email, social media or chat
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
• Direct unresolved requests and issues to internal departments and follow up to ensure resolution
• Update our internal databases with information and record inquiries, comments and complaints
• Enhance customer experience by gathering customer feedback and share with our Product teams

Benefits

• A friendly and modern working environment
• Career opportunities within a fast-paced environment
• Competitive remuneration package
• Outstanding health care medical plan