Hiveon is hiring a
Customer Support Engineer in Worldwide

Summary

Hiveon is a leading global ecosystem for cryptocurrency mining with over 2 million active connected devices in 170+ countries. The company is expanding its product suite and aims to become the TOP-1 ecosystem in Web3. They are seeking a Customer Support Engineer with technical expertise, good communication skills, and stress resistance to provide daily support to users of their software. The role involves answering questions, helping customers understand the service, analyzing problems, and forming solutions to customer satisfaction.

Requirements

• 1+ years of experience in customer/technical support (L1/L2) in IT product companies
• Fluency in English. You don’t need to nail Passive Voice in Past Perfect but you MUST be able to freely communicate with English speakers, in both written and spoken form
• Good communication skills (obviously), angry customer management + stress-resistance
• Good computer hardware knowledge (assembling, BIOS setup, troubleshooting etc)
• Advanced soft skills to engage in a polite, professional, and timely manner with difficult clients to explain in-depth issues and resolutions
• Experience with Jira
• Time management skills

Responsibilities

• Provide daily support to users of our software including answering questions, helping customers understand the service, analyzing problems, and quickly forming solutions to customer satisfaction
• Maintain the records of daily interactions with customers, report issues, and contribute to the improvement of support
• Maintain a positive, empathetic, and professional attitude toward customers while demonstrating problem-solving skills and excellent customer service
• Cooperate with product development team on users’ feedback on the improvement of our software

Preferred Qualifications

• Mining experience (practical or theoretical)
• Linux skills (installation, troubleshooting, command line)
• Previous experience in crypto

Benefits

• Remote work with absolutely flexible working hours
• Unlimited vacations & sick leaves
• Learning & Development events compensation
• Freedom of innovation and creativity - actions speak louder than words( unless you’re a writer, of course 🙂}
• Only necessary processes and no bureaucracy