Customer Support Associate

Summary

Join a fun, laid-back environment that provides opportunities for personal and professional growth as an At-Home Contact Center Specialist.

Requirements

• High School Diploma or GED is required
• Great Verbal and Written Communication Skills are a must!
• Working Knowledge of Windows Based Operating Systems including Google Chrome is required
• Ability to Adapt in a Fast-Changing Environment is necessary
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook)
• Webcam is required
• Internet access is necessary
• Must have a desk/workstation in a quiet workspace

Responsibilities

• Qualify callers for programs, products or services through outbound and inbound calls
• Include Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting in qualifying callers

Benefits

• Remote work is available
• Remote training is provided
• Medical, Dental, Vision, STD, LTD, Life and AD&D insurance after 90-day probationary period if elected (for Full-time employees only)
• 401(k) after 90-day probationary period if elected (for Full-time employees only)
• PTO after 6 months of employment