Customer Support Associate

Summary

Join Anomaly Squared, a growing customer contact center offering a fun, laid-back environment and career advancement opportunities. We seek At-Home Contact Center Specialists for full-time or part-time positions, responsible for qualifying callers for various programs and services via outbound and inbound calls. Professionalism and excellent communication are essential. The role involves appointment scheduling, lead qualification, and more, working with well-known companies. Remote work and training are provided, with additional benefits for full-time employees after a probationary period. Apply online only.

Requirements

• High School Diploma or GED
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Ability to Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements. Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more
• Webcam
• High speed internet access with download speed of at least 100 and upload speed of at least 10
• Have a desk/workstation in a quiet workspace
• Attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)

Responsibilities

• Qualify callers for programs, products, or services through outbound and inbound calls
• Schedule appointments
• Qualify insurance leads
• Recruit patients
• Set medical appointments

Benefits

• Remote work
• Remote training
• Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected (Full-time employees only)
• 401(k) after 90-day probationary period if elected (Full-time employees only)
• PTO after 6 months of employment