LeetCode is hiring a
Customer Support Associate in United States

Summary

LeetCode is seeking a highly motivated and reliable Customer Support Associate to join their team. The role involves providing exceptional customer service and technical support, handling inquiries, troubleshooting issues, educating customers, collaborating with cross-functional teams, and staying updated on product updates.

Requirements

• Bachelor's degrees
• Prior experience in a customer support or similar role
• Excellent written and verbal communication skills
• Strong problem-solving and troubleshooting skills
• Ability to remain calm and professional in stressful situations
• Detail-oriented with a focus on delivering high-quality work
• Ability to prioritize and manage multiple tasks simultaneously
• Positive attitude and strong work ethic
• Proficiency in using helpdesk software (Zendesk) and CRM systems

Responsibilities

• Promptly and professionally address customer inquiries through email, discussion forum, and social media channels
• Facilitate support and coordination across internal departments
• Identify and troubleshoot technical issues reported by customers
• Educate customers on our product features and benefits
• Escalate complex issues to the appropriate teams for resolution
• Maintain detailed documentation of customer interactions and issue resolution
• Collaborate with cross-functional teams, including Product and Engineering, to ensure customer needs are met
• Contribute to ongoing process improvement and provide feedback on product functionality and user experience

Preferred Qualifications

• Technical background or familiarity with software development concepts is a plus
• Bilingual proficiency in Mandarin is preferred

Benefits

• Competitive salary
• Flexible Working Hours
• Health Care Plan (Medical & Dental)
• Retirement Plan (401k)
• Flexible Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Work From Home
• Lunch Stipend
• Wellness Resources