Sleek is hiring a
Customer Support Associate in Philippines

Summary

The Customer Support Associate will provide world-class customer service at Sleek, managing various communication channels, meeting performance metrics, and supporting internal teams. The ideal candidate should have at least 5 years of experience in a similar role, possess strong organizational skills, excellent communication skills, a passion for entrepreneurship, technology, and the local startup ecosystem, and preferably have knowledge of Zendesk.

Requirements

• 5+ years’ work experience in a similar role
• Background in Customer Support in a fast-paced environment across various geographies having played a significant role in the significant customer experience improvement during her/his tenure
• Desire to successfully partner with cross-functional teams, confident in dealing with clients and colleagues to deliver the best outcome for customers and Sleek
• An Operational mind-set focused on scale, self-driven, solution-driven, efficiency and performance
• Strong organizational capabilities in terms of tasks management
• Positive attitude and self-motivation
• Strong operational discipline with an analytical and process-oriented mindset and with an attention to details
• Strong listening skills to understand and answer satisfactorily clients’ needs
• Proven track record of exceeding goals and KPIs
• Strong verbal and written communications skills
• Has a solid understanding of customer experience

Responsibilities

• Be ‘the voice and the champion of the customer’ within Sleek, ensuring a World Class Service Experience through timely and high-quality interactions
• Lead specific initiatives aimed at improving the experience of customers as instructed by the Customer Support Manager
• A highly knowledgeable point of contact, covering our full product suit for customers and internal stakeholders
• Meet a series of relevant metrics, KPIs and SLAs set at team and individual level by the Customer Support Manager
• Ability to work in a fast-paced environment, to adhere strictly to SOPs and to manage a high volume of tasks
• To be able to manage any of the various communication channels: emails, calls, and chats
• Support internal teams with clients issues

Preferred Qualifications

• A passion for entrepreneurship, technology, and the local startup ecosystem
• Preferably with strong Zendesk knowledge (Digital tool) is an advantage

Benefits

• Flexible working environment
• Empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity