The Common Market is hiring a
Customer Support Associate II, Remote - United States

Summary

The Common Market is seeking a Customer Support Associate II to provide exceptional customer service and support. The role involves building relationships with buyer partners, handling inquiries, resolving issues, tracking orders, updating customer accounts, and collaborating with internal teams. The position is fully remote.

Requirements

• Previous customer support or inside sales experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Experience working with CRM systems or customer databases
• Proficient computer skills, including MS Office
• Passion for local farm food and sustainable agriculture
• Ability to work collaboratively in a team-oriented environment
• Positive attitude and willingness to go the extra mile for customers
• High school diploma or equivalent

Responsibilities

• Act as the primary point of contact for customers, responding to inquiries and providing exceptional customer service
• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty
• Drive sales growth from existing customers
• Address customer issues and concerns, resolving them in a timely and satisfactory manner
• Provide product information, including availability, pricing, and order status
• Track and monitor customer orders, ensuring on-time delivery and accuracy
• Update customer accounts and maintain accurate and up-to-date records
• Collaborate with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience
• Communicate customer feedback and insights to internal teams, contributing to ongoing improvements and enhancements
• Assist with administrative tasks, such as data entry and reporting

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 2 Weeks Paid Time Off (Vacation, Days Sick)
• 5 Paid Holidays
• Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (IRA)