The Common Market is hiring a
Customer Support Associate II, Remote - United States

Summary

The Common Market is seeking a Customer Support Associate II to provide exceptional customer service and support. The role involves building and maintaining strong relationships with customers, handling inquiries, resolving issues, providing product information, tracking orders, updating customer accounts, collaborating with internal teams, and communicating customer feedback. The position is fully remote, with hours from Sunday-Thursday 11AM-7:30 PM Eastern Time. The ideal candidate has 1-2 years of remote customer support experience, some inside sales experience, strong problem-solving abilities, ability to multitask, attention to detail, experience with Salesforce or other CRM systems, proficient computer skills, a passion for local farm food and sustainable agriculture, ability to work collaboratively in a team-oriented environment, and is located in Texas, Georgia, Illinois, Pennsylvania, or New Jersey. The offered salary is $19/hour, and benefits include health care plan (Medical, Dental & Vision), 2 weeks paid time off, 5 paid holidays, long term disability & life insurance (Basic, Voluntary & AD&D), retirement plan (IRA).

Requirements

• 1-2 years of remote customer support experience
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Attention to detail and accuracy
• Experience working with Salesforce or other CRM systems
• Proficient computer skills, including MS Office
• Passion for local farm food and sustainable agriculture
• Ability to work collaboratively in a team-oriented environment
• Positive attitude and willingness to go the extra mile for customers
• Located in Texas, Georgia, Illinois, Pennsylvania or New Jersey

Responsibilities

• Act as the primary point of contact for customers, responding to inquiries and providing exceptional customer service
• Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty
• Drive sales growth from existing customers
• Address customer issues and concerns, resolving them in a timely and satisfactory manner
• Provide product information, including availability, pricing, and order status
• Track and monitor customer orders, ensuring on-time delivery and accuracy
• Update customer accounts and maintain accurate and up-to-date records
• Collaborate with internal teams, including sales, marketing, and operations, to ensure a seamless customer experience
• Communicate customer feedback and insights to internal teams, contributing to ongoing improvements and enhancements
• Assist with administrative tasks, such as data entry and reporting

Preferred Qualifications

Some inside sales experience preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 2 Weeks Paid Time Off (Vacation, Days Sick)
• 5 Paid Holidays
• Long Term Disability & Life Insurance (Basic, Voluntary & AD&D)
• Retirement Plan (IRA)