Customer Support

Summary

Join ModSquad's network of Mod Contractors and work from home on flexible schedules supporting top-tier brands! You'll provide excellent customer service, guiding customers to solutions and optimizing product usage. Projects offer varied hours, including weekend availability, with a 90-day commitment and 20 hours per week. Competitive hourly rates are discussed during the interview. Successful candidates possess strong customer service skills, follow written workflows, maintain a friendly tone, and adapt to feedback. ModSquad offers opportunities to work with exciting clients and provides paid orientation.

Requirements

• Have a Customer Support background
• Be available weekdays and weekends
• Have a friendly tone
• Be willing to adjust for feedback and help the team
• Be able to take shifts whenever the project is in need of people
• Have a dedicated laptop or desktop computer with Windows 10 or above
• Have a quality headset
• Have a quiet workspace to take calls
• Be willing to install MSQ security software and 2FA app on the phone
• Be customer service oriented
• Be able to follow a written workflow
• Speak English
• Be available to work 20 hours per week for 90 days
• Be available on weekends

Responsibilities

• Assist and guide customers to the right answers
• Solve concerns
• Be the GPS for customers to understand and optimize the best use of a client's product or services

Preferred Qualifications

Have experience working with the NFL, Vimeo, and Topps

Benefits

• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate
• Paid orientation