Customer Support Agent

Summary

Join Blaze, the fastest-growing casino in LATAM, as a Customer Service Agent! This remote position offers a unique opportunity to work with a passionate team in a dynamic iGaming environment. You will be responsible for providing exceptional customer service through live chat and email, addressing a high volume of inquiries daily. Success in this role requires fluency in English, excellent communication skills, and the ability to multitask effectively. The position offers 100% remote work with a shifting schedule to cover 24/7 operations.

Requirements

• Residing in India
• Fluent in English
• Proficient in typing and computer navigation skills: at least a typing speed of 25 WPM
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and problem-solving skills
• Ability to find the positive in any situation
• Attentiveness and patience
• Ability to multitask, prioritize, and manage time effectively
• Interpersonal and customer service skills
• Willingness to achieve goals and self-improvement
• Willing to work on a shifting schedule

Responsibilities

• Be responsible for answering incoming requests from our customers through live chat and email
• Identify and assess customers' needs to achieve satisfaction
• Engage in conversation and delight customers
• Ability to answer a high volume of requests daily
• Knowing our products inside and out so that you can provide accurate information
• Build positive relationships by going above and beyond with customer service, ensuring that all questions, requests or concerns are handled appropriately
• Contribute to team effort by accomplishing related results as needed
• Working with a team of CSRs and other departments to find appropriate solutions

Benefits

• 100% Remote work
• Shifting schedule varies for 24 hours / 7 days a week operations coverage, up to 44 hours per week