Customer Support

Summary

Join ModSquad's fully remote team as a Customer Service Representative supporting a leading music streaming service. You will respond to customer inquiries via email in English. Success requires excellent communication, problem-solving skills, and a passion for music. The role involves a 40-hour orientation, followed by a 25-hour per week commitment, including weekend hours. Applicants must pass English language assessments and meet specific technical requirements. Pay rates vary and are disclosed during the interview process.

Requirements

• Have a web camera for your computer and be willing to keep it on during orientation / self-scheduled shifts
• Have provided Customer Support via emails in the past
• Have a strong ability to research and pay attention to the details
• Be professional/business level proficient in English
• Have a dedicated laptop or desktop computer with Windows 10 or above
• Be willing to install MSQ security software and 2FA app on your mobile device
• Have access to a webcam or smartphone capable of taking pictures
• Have a stable broadband internet connection of 25 MBS or greater
• Have 8 GB RAM or better
• Complete language assessments in English

Responsibilities

• Respond to customer inquiries via emails in English
• Create a unique experience for each individual customer
• Provide exceptional Customer Support and quickly identify all/any issues the customer may have

Preferred Qualifications

Have dual monitors

Benefits

Fully remote work