Prepared Hero is hiring a
Customer Support

Summary

As a Customer Support Specialist at Prepared Hero, you will handle inbound and outbound phone calls, manage customer inquiries, resolve issues, and contribute to a positive customer experience. The role requires 2+ years of customer support experience, strong English fluency, exceptional communication skills, problem-solving abilities, and a commitment to delivering a superior customer experience.

Requirements

• 2+ years experience in a customer support role
• Strong English Fluency

Responsibilities

• Handle inbound and outbound phone calls professionally, providing accurate information, resolving customer inquiries, and effectively addressing concerns
• Conduct outbound sales calls to potential and existing customers, promoting products, and identifying opportunities for upselling or cross-selling
• Serve as a key point of contact for customers, advocating for their needs and ensuring their issues are resolved to their satisfaction
• Manage complex customer inquiries or complaints by utilizing your knowledge and available resources to resolve issues efficiently and effectively
• Maintain and update accurate records of all phone interactions, including call details and resolutions
• Monitor personal performance metrics such as call handling times, resolution rates, and customer satisfaction scores, and implement strategies to improve individual efficiency and effectiveness
• Collaborate with other departments as needed to resolve customer issues, share feedback, and enhance overall customer service processes

Preferred Qualifications

• Exceptional interpersonal and communication skills
• Proven track record of achieving performance metrics related to call handling, customer satisfaction, and sales goals

Benefits

• PTO + Regional Holiday time off
• End-of-year bonus
• Wellness & workspace budget
• Fully remote position with a fixed schedule: 11am-7pm EST (Monday to Friday)