treble.ai is hiring a
Customer Support in Mexico

Summary

The job is for a Customer Support Specialist at treble.ai, a fast-growing startup that offers remote work. The role involves supporting clients through various channels, maintaining knowledge of the product, and communicating with internal teams to provide solutions. Candidates must have proficiency in Spanish, Portuguese (B1+), SQL, and have at least 3 years of customer support experience.

Requirements

• Strong commitment to the Team and the Customer
• Fluent in Spanish and writing and reading skills in Portuguese (B1+) is a MUST
• Experience of min 1 year with SQL is a MUST
• Experience of min 3 year with Customer Support is a MUST

Responsibilities

• Work 100% remotely to partner with our customers and effectively support them through JIRA/Tickets (primary channel), meetings, and email
• Maintain comprehensive knowledge of treble to diagnose software issues, engaging with our product and engineering teams to solve more complex product issues
• Help customers navigate a variety of tools & features within our products
• Communicate thoughtful, customized solutions that help customers move forward
• Partnering with internal teams, including Sales, Product, and Engineering, to pass feedback from clients

Preferred Qualifications

• Have previous experiences within a fast-paced - growing startup or posses an entrepreneurial spirit
• Are eager to learn every day and grow within treble.ai
• Are strategic and hands-on, being able to wear different hats
• Skills in API, postman, Jira, and Automations in Jira