Cloudbeds is hiring a
Customer Support Coach in Portugal

Summary

The job is for a Customer Support role at Cloudbeds, a global hospitality software provider. The role involves assisting customers in using the software in English, Spanish, or Portuguese via various communication channels. Key competencies include product delivery expertise, communication skills, emotional intelligence, and multitasking abilities.

Requirements

• At least 1 year of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
• Previous experience in customer service or similar is a plus
• Native or Fluent in English

Responsibilities

• Assist and support existing customers daily in the use of our software in English, Spanish, and/or Portuguese
• Resolve customer complaints/questions via phone, email, chat, or any other media that Cloudbeds uses to help customers
• Troubleshoot and make outbound calls for escalated issues when necessary
• Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software
• Gather customer feedback and requirements for future releases of the software
• Use training materials to keep up-to-date with the latest system's updates
• Help create new tutorials as needed by contributing content to the database of support articles
• Attend company-wide online training sessions

Preferred Qualifications

Native or fluent Spanish and/or Portuguese is a plus

Benefits

Flexible working schedules with an open Paid Time Away policy