Customer Support Consultant

Summary

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Requirements

• Excellent Portuguese and English (at least C1 for both spoken and written)
• Experience in customer service is a must
• Stress resistance
• Strong communication skills
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via incoming calls, emails and social media
• Build positive and long-lasting relationships with customers
• Effectively manage and follow up on the inquiries
• Ensure customer satisfaction by providing tailored solutions
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Continuously seek improvement to enhance the team's performance

Preferred Qualifications

Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development