Customer Support Consultant

Summary

Join our team as a Customer Support Consultant for a luxury brand and work remotely in a multicultural and multilingual environment. You will provide exceptional customer support via chats and emails, handle inquiries in the global CRM, and build positive relationships with customers. This role requires fluency in English and French (C1 level), previous luxury customer support experience, attention to detail, and a positive attitude. We offer a fixed schedule, paid training, good bonuses, and a supportive work environment focused on your growth and development. Unlock your potential and achieve challenging goals with our People First management approach.

Requirements

• Fluent English and French (C1 written and spoken for both languages is a must)
• Previous experience in the luxury customer support
• Attentive to details
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats and emails
• Handle inquiries in the global CRM following established processes
• Build positive and long-lasting relationships with customers
• Communicate with potential customers
• Accurately update and categorize leads in the system
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Experience in sales

Benefits

• Fixed schedule, Monday–Sunday, 11 AM–7 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development