Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural, multilingual, fully remote work environment. You will provide exceptional customer support via chat and email, building positive customer relationships and meeting team KPIs. This role requires native Vietnamese and English communication skills, at least 6 months of customer support experience, and analytical skills. We offer competitive compensation in USD, good referral bonuses, paid training, and a work-life balance. Enjoy a supportive management team and opportunities for self-development within our inclusive international environment.

Requirements

• Native Vietnamese and English communication skills
• At least 6 months of experience in a customer support role
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience with CRM systems
• Experience in crypto/finance

Benefits

• Schedule: rotating 3 types of shifts on a monthly basis, 6 AM–3 PM, 2 PM–11 PM, and 10 PM–7 AM, Vietnam time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development