Customer Support Consultant

Summary

Join our Customer Support Consultant team and thrive in a multicultural, multilingual, remote work environment. Master new skills and achieve challenging goals while enjoying a People First management approach. Strategically plan and manage logistics, warehouse, transportation, and customer services, while meeting cost and timeliness targets. Build positive customer relationships and provide exceptional support via various channels. This role requires excellent English skills, advanced Excel proficiency, critical thinking, and experience in customer-facing roles. A personal laptop and stable internet connection are also necessary.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Advanced proficiency in Excel, Google Sheets or Numbers
• Critical and logical thinking
• Experience in support or other technical customer-facing roles
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Strategically plan and manage logistics, warehouse, transportation, and customer services
• Always be up-to-date with the cutting-edge technology
• Meet cost, productivity, accuracy, and timeliness targets
• Direct, optimize, and coordinate full order cycle
• Build positive and long-lasting relationships with customers
• Provide exceptional customer support via calls, chats, and emails
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Proficiency in standard logistics software

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development