Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while working remotely. Provide exceptional customer support via chats and emails, build positive customer relationships, meet team KPIs, stay updated on technology, and securely handle sensitive information. Collaborate with internal teams, apply customer happiness practices, and maintain knowledge of client products and services. This is a short-term (4-5 months) role with a fixed schedule (Mon-Fri, 3 AM–11 AM UTC). Compensation is in USD, and good bonuses are offered for referring friends. The role includes paid intensive training and probation.

Requirements

• Excellent English and Spanish skills (at least C1 for both spoken and written)
• Previous experience in customer support
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Collaborate with internal teams to resolve cases efficiently
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Preferred Qualifications

Experience with Freshdesk

Benefits

• Short-term role (4–5 months)
• Fixed schedule: Mon-Fri, 3 AM – 11 AM UTC
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development