Maple is hiring a
Customer Support Coordinator

Summary

Join our dynamic and highly engaged Customer Support team as a Customer Support Coordinator (CSC) at Maple. As a CSC, you'll have the opportunity to personally impact the future of healthcare by directly assisting customers, including patients and healthcare providers, to access and use our platform.

Requirements

• Previous experience in a front-line customer service role
• Exceptional verbal and written communication skills demonstrating confidence and comfort in communicating with people verbally and electronically
• Self-motivated and driven individual who takes initiative and achieves goals
• Empathetic, humble, and caring, with high emotional intelligence and a proven track record of building trusting relationships and efficiently working in teams
• Tech-savvy and able to quickly learn and become an expert user of various software platforms

Responsibilities

• Delivering an exceptional support experience by resolving and escalating front-line inquiries received through various channels, primarily chat support
• Providing technical and troubleshooting support for the Maple platform

Benefits

• Health and dental benefits, insurance
• Dedicated Health Spending Account (“HSA”)
• Dedicated Wellness Budget
• Maple Coverage
• Paid Health Days
• Pregnancy and Parental Leave
• Professional Development Budget