Remote Bilingual Customer Support Coordinator

Summary

The job is a customer support role at Motoinsight, a company revolutionizing the car buying experience. The role involves handling client support across multiple platforms, overseeing client support for various products, and providing insights to drive product development and marketing. The company offers competitive salaries, benefits, and remote work opportunities.

Requirements

• Previous customer support or service experience is an asset
• Positive attitude to make customers smile and build the brand
• Strong communication skills, both written and oral in French and English
• Self-starter that is comfortable working with minimal oversight
• Ability to multitask and juggle several projects at once without sacrificing quality
• Ability to stay organized and be detail-oriented
• Comfortable working with numbers
• Passionate about providing the ideal customer experience
• Ability to work among changing priorities and timelines, you are not a 9-5er

Responsibilities

• Handle client support via phone, email, forums, and social media
• Oversee client support in a variety of products including retail car-buying services, dealership sales solutions, and leveraging the dealer network to find vehicle replacement pricing for insurance total loss claims
• Provide insights on customers that will drive future product development and inspire marketing messages

Benefits

• Competitive salaries
• Employer-paid benefits package, including extended coverage of health, dental, vision, and life insurance
• Exclusive employee new vehicle pricing and incentives
• Generous time-off policies, mental health support, and weekly virtual yoga sessions
• Energetic and fun work environment with weekly team socials