Remote Bilingual Customer Support Coordinator

Summary

The job involves representing Motoinsight's brands via phone, email, forums, and social media to help solve customer problems with efficiency and empathy. The role also includes overseeing client support for various products and providing insights on customers that will drive future product development and marketing message. The candidate should have previous customer support or service experience, strong communication skills in French and English, be a self-starter, multi-tasker, detail-oriented, comfortable with numbers, passionate about providing the ideal customer experience, and able to work among changing priorities.

Requirements

• Previous customer support or service experience is an asset
• Positive attitude to make our customers smile and build our brand into the #1 source for new car buyers
• Strong communication skills, both written and oral in French and English
• Self-starter that is comfortable working with minimal oversight
• Be a multi-tasker that can juggle several projects at once without sacrificing quality
• Ability to stay organized and be detail-oriented
• Comfortable working with numbers
• Passionate about providing the ideal customer experience
• Ability to work among changing priorities and timelines, you are not a 9-5er

Responsibilities

• Represent Motoinsight's brands via phone, email, forums, and social media to help solve customer problems with efficiency
• Oversee client support in a variety of products including retail car-buying services, dealership sales solutions, and leveraging the dealer network to find vehicle replacement pricing for insurance total loss claims

Benefits

• Enjoy competitive salaries and an employer-paid benefits package, that includes extended coverage of health, dental, vision as well as life insurance
• Get exclusive employee new vehicle pricing and incentives
• Experience rapid career growth for high performers
• Benefit from motivating working conditions because not only do we believe in work-life balance, but also in the future of remote work
• Our focus on your wellness and health, with our generous time-off policies, mental health support, and weekly virtual yoga sessions
• Our energetic and fun work environment with weekly team socials