Zelh is hiring a
Customer Support Specialist

Summary

Join our team as a Load Coverage, Customer Support Specialist at Zelh, where you'll develop strong relationships with carriers, provide operational support, and ensure seamless coordination with internal teams.

Requirements

• 3+ years of experience in such a field
• Previous experience managing a small team
• Advanced English level
• Experience dispatching, tracking/tracing, negotiating rates with carriers
• New customer setups
• Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
• Exceptional communication, negotiation, and problem-solving skills
• Competitive, hard-working nature with a strong sense of urgency
• Team player with multi-tasking and prioritizing abilities

Responsibilities

• Develop and maintain strong relationships with carriers, acting as the primary point of contact for ongoing coordination and communication
• Provide operational support to initiate and cover freight over the long term
• Negotiate rates, contracts, and terms with carriers to ensure competitive pricing and service levels
• Coordinate the booking and dispatching of shipments to carriers, considering customer requirements, carrier capacity, and delivery deadline
• Track and monitor shipments to ensure timely and accurate pick-up, transit, and delivery
• Address and resolve any issues or challenges that arise during the transportation process, such as delays, damages, or service failures
• Perform accurate data entry to maintain carrier records and update relevant information
• Maintain accurate records of carrier information, contracts, rates, and shipment details
• Collaborate with internal teams, including customer service, operations, and warehousing, to ensure seamless coordination and customer satisfaction
• Stay up to date with industry trends, market conditions, and regulatory requirements related to transportation and logistics
• Provide regular reports and updates on carrier performance, shipment status, and relevant metrics

Benefits

• 10+ business days of paid time off
• Competitive Salary in USD
• Team building and corporate events
• Equipment provided