Atlan is hiring a
Customer Support Engineer in United States

Summary

The job description is for a Customer Support Engineer at Atlan, where the employee will work with top-tier data teams, resolve customer concerns, deepen expertise in various data domains, and contribute to an expansive knowledge base. The role requires 4+ years of experience in customer, cloud, technical, or product support engineering, expertise in data-related domains, technical prowess, and a Bachelor's or Master's degree in Computer Science.

Requirements

• 4+ years of Customer Support, Cloud Support, Technical Support, or Product Support Engineer experience
• Expertise in data-related domains: data catalogs, governance, quality, observability, etc
• Technical prowess: SQL, REST APIs, Linux/CLI/Terminal, Kubernetes, Cloud technology (AWS, Azure, GCP)

Responsibilities

• Resolve customer concerns and inquiries through support tickets
• Collaborate with engineers to address pain points and elevate the Atlan experience

Preferred Qualifications

• Familiarity with DBT/Snowflake/Databricks
• Bachelor's or Master's degree in Computer Science or a related field