EXUS is hiring a
Senior Oracle PL/SQL Customer Support Engineer in Brazil

Summary

The job is for a Senior Oracle PL/SQL Customer Support Engineer at EXUS, a global enterprise software company. The role involves providing remote support to clients on the operation and maintenance of EXUS installations, working in shifts and some weekends may be required. The company offers a creative, fun, and inspiring work environment with competitive salary, fully remote work setup, an inclusive work environment & Well-being Program, a clear induction program, mentoring buddy, private health insurance allowance.

Requirements

• University Degree in Computer Science or relevant discipline
• At least 8 years of relevant working experience
• Experience in Collections/Banking systems will be highly appreciated
• Very good knowledge of PL/SQL and Oracle Databases, DBA skills are required
• Customer-focused mentality with attention to detail and accuracy
• Discipline in properly following up all customer requests
• Strong communication, presentation, and writing skills in English

Responsibilities

• Provide L3 technical application support to a production application, systems, and business team
• Investigate incidents, interruptions, or bugs in operational systems
• Perform triaging and problem-solving to identify issues, and implement change or workaround to ensure continued use of the application
• Configure the Application via SQL Queries and code manipulation to optimize workflows and improve the productivity and efficiency of overall order fulfillment processes
• Serve as an escalation point to resolve application-based issues fielded by Tier 2 Application support
• Create and document processes and procedures for all tasks, systems, and new tools released from Engineering and provide training to the Tier 1 & 2 organizations
• Become intimately aware of the core products and how fulfillment workflows integrate from the customer to inVia systems
• Perform queries in Postgres, analysis of service and server logs, truncating log files to clear space, etc
• Serve as an escalation point for the Tier 1 and 2 resources for issues arising in production
• Improve configurations at new production sites
• Incident registration and management through EXUS’ Helpdesk software
• Analysis, resolution, and follow-up of reported incidents with the Engineering teams
• Development of Change Requests, testing, installation, and maintenance of EXUS’ proprietary software (by using PL/SQL Developer)
• Monitoring, health check, and application housekeeping of our managed service cloud environments
• Mentoring and guiding less experienced team members

Benefits

• Fully remote work setup
• Competitive salary
• Inclusive work environment & Well-being Program
• A clear induction program & a mentoring buddy to help you
• Private health insurance allowance