Customer Support Hero

Summary

Join us on our mission to shape democracies for the digital age as a Customer Support Hero at Go Vocal! You'll work closely with our Product and Customer Success Team to help clients get the best out of their engagement platform.

Requirements

• You believe in the power of inclusive democracy and citizen participation
• You have a basic understanding of data and enjoy learning from insights
• You're comfortable using everyday digital tools and eager to learn new ones
• You can communicate clearly in English and either French or Dutch
• You have the Belgian citizenship and can work in Central European Timezone
• You are currently subscribed as job seeker at VDAB

Responsibilities

• Client support and issue resolution: address technical questions from our 400+ international clients via chat, email, and phone promptly and effectively
• Knowledge management: maintain support resources and oversee and implement product updates to all support materials (articles, videos, slides, …)
• Support flow management: serve as the main link between support, product, and development teams to ensure efficient issue resolution
• Product awareness: stay on top of product releases and prepare and update all the support material accordingly

Benefits

• 26 days paid time off
• Professional development budget of 1000 euro
• Unlimited access to mental wellbeing support via OpenUp
• Full flexibility on working from home