Remote Customer Support Specialist

Summary

Join our dynamic team as a Customer Support Specialist, providing top-notch support through phone, email, and chat, addressing customer inquiries with professionalism and efficiency. You'll be the frontline hero, ensuring customers receive the support they need, all while working in a flexible environment that balances on-site and remote opportunities.

Requirements

• 1-3 years in a customer support role
• Fluent in English
• At least one other language: Filipino, Thai, Vietnamese, or Korean
• Experience or exposure to the stock trading world is a MUST HAVE
• Skilled in using customer service software and tools
• Strong analytical skills with great attention to detail
• Ability to work independently as well as collaboratively within a team environment

Responsibilities

• Provide top-notch support through phone, email, and chat
• Troubleshoot and resolve customer issues
• Maintain detailed records of customer interactions, feedback, and complaints
• Work closely with various departments to resolve customer concerns and refine service processes
• Identify and suggest opportunities for enhancing the customer service experience