Channels is hiring a
Customer Support Lead in Poland

Summary

The job is for a Support Specialist at PhoneHQ, a remote cloud phone solution company. The role involves providing customer support, troubleshooting technical issues, and maintaining documentation. The ideal candidate should have proficient communication skills, strong problem-solving abilities, excellent organizational skills, and be a team player with call center or technical support experience.

Requirements

• Proficient in both written and verbal communication
• Understanding of English-speaking cultures and customs
• Excellent organizational skills to manage multiple tasks and collaborate effectively with internal teams and customers
• Strong problem-solving abilities, with a knack for identifying issues and implementing effective solutions
• Team player with adaptability to changes in workload, systems, and processes
• The ability to multitask, prioritize, and remain detail-oriented
• Self-motivated, positive, and friendly demeanor; ability to remain calm and professional in all situations

Responsibilities

• Provide top-notch technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues
• Answer customer questions about our products and services
• Provide guidance on how to use our products and services
• Maintain a positive and professional attitude at all times
• Develop and maintain up-to-date technical documentation and knowledge base articles to aid customers and team members
• Proactively identify and address potential issues to prevent them from affecting customers

Preferred Qualifications

• Call center or technical support experience is highly desirable
• You are comfortable with working various hours (We plan to start customer service from 2 PM to 10 PM and eventually expand it to 24/7)

Benefits

• A career where your work makes a difference
• A stable income with a good salary
• Opportunity to own your part of the business without the risks of owning your own business
• Ongoing professional development and growth
• Collaborative and supportive work environment