Customer Support Representative

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Boldr

πŸ“Remote - Philippines

Job highlights

Summary

Join our team as a customer support representative and provide top-notch support to our clients and their customers, while sharing our values of service, inclusion, trust, and cooperation.

Requirements

  • Prior customer support experience
  • Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test
  • A high level of empathy and emotional intelligence
  • Top-notch problem solving skills
  • Adaptability and a growth-learning mindset
  • Able and willing to work full-time on any shift
  • Available to work Saturday or Sunday
  • Can start ASAP
  • Must have! Own device to work from home (Laptop/PC, headset, stable internet connection)

Responsibilities

  • Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
  • Provide accurate information to customers by using a variety of digital tools
  • Share suggestions for customer experience improvements with your team and client
  • Work to meet and exceed productivity and quality goals
  • Represent Flight to our clients in a professional and friendly manner

Benefits

  • A flexible, remote work environment
  • Global community of talented teammates joined by a passion for helping others and commitment to supporting one another’s success
  • Learning and development programs so you can keep growing your skills and career
  • Early stage startup with lots of opportunity for ownership and impact
  • Paid time off

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