Customer Support Representative
Boldr
πRemote - Philippines
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Job highlights
Summary
Join our team as a customer support representative and provide top-notch support to our clients and their customers, while sharing our values of service, inclusion, trust, and cooperation.
Requirements
- Prior customer support experience
- Excellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency test
- A high level of empathy and emotional intelligence
- Top-notch problem solving skills
- Adaptability and a growth-learning mindset
- Able and willing to work full-time on any shift
- Available to work Saturday or Sunday
- Can start ASAP
- Must have! Own device to work from home (Laptop/PC, headset, stable internet connection)
Responsibilities
- Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutions
- Provide accurate information to customers by using a variety of digital tools
- Share suggestions for customer experience improvements with your team and client
- Work to meet and exceed productivity and quality goals
- Represent Flight to our clients in a professional and friendly manner
Benefits
- A flexible, remote work environment
- Global community of talented teammates joined by a passion for helping others and commitment to supporting one anotherβs success
- Learning and development programs so you can keep growing your skills and career
- Early stage startup with lots of opportunity for ownership and impact
- Paid time off
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