Customer Support Representative

Summary

Join our client, a leader in healthcare education and training, as a dedicated Customer Service Representative! This fully remote position (5 AM - 1 PM PST) offers a supportive team environment and opportunities for professional growth. You will provide primary customer support via email, Zoom, chat, and phone, facilitating online courses and assisting faculty. Success involves ensuring seamless course access, positive customer experiences, and organized communication. The role requires excellent communication, organizational skills, and tech-savviness. Apply now to make a meaningful impact!

Requirements

• Possess excellent written and verbal communication skills in English
• Be highly organized with strong attention to detail, able to manage multiple tasks accurately
• Be comfortable working primarily from a computer, managing an email inbox, and be familiar with Zoom
• Be able to work collaboratively in a small, supportive team environment

Responsibilities

• Interface with customers via email, chat, Zoom, and phone providing prompt and courteous assistance. Answer incoming inquiries and engage with clients in a friendly, professional manner while actively listening to their concerns
• Assist faculty in initiating Zoom courses, ensuring smooth course kick-offs, and providing customers with assistance in getting signed into Zoom
• Answer phone inquiries, respond to website form submissions, and handle general customer inquiries regarding course approvals, receipts, and certificates of attendance
• Track and log customer interactions within Salesforce CRM, maintaining accurate and organized records
• Collaborate with management to stay updated on new services, policies, and procedures, and offer support and solutions in line with the company's customer service policies

Preferred Qualifications

• Have familiarity with sales or marketing principles
• Have experience with Salesforce or other CRM platforms

Benefits

• Fully-Remote (Work from Home)
• Opportunities for professional growth