Customer Support Specialist

Summary

Join 360Dialog, a leading provider of performance messaging solutions, as a Customer Support Specialist - LATAM. You will provide exceptional support to customers across various channels, troubleshooting technical issues related to the WhatsApp API and assisting clients and partners. Collaborate with internal teams and Meta representatives to resolve challenges and ensure a smooth customer experience. Help clients optimize their use of WhatsApp for marketing and automation. This role requires strong problem-solving skills, API experience, and fluency in English. The position offers full remote flexibility and a competitive remuneration package.

Requirements

• Digital native
• 2+ years of experience in a customer support or technical role
• 2+ years of experience working with APIs, debugging applications, checking logs and testing
• You identify problems and show initiative in finding simple solutions together with your team
• You are fluent (or C3+) in English
• You pay attention to detail and can structure your own day-to-day tasks

Responsibilities

• Provide support to our customers using the company channels - tickets, chat, email and online meetings
• Liaise with our L2 team to find solutions
• Help troubleshoot our API and solve technical problems
• Support our partners and clients navigate the WhatsApp API ecosystem
• Communicate with Meta representatives
• Close collaboration with LATAM Sales and Account Management Teams

Preferred Qualifications

• Programming experience
• Experience with WhatsApp Business API and/or META Developer Tools
• More languages are always welcome!

Benefits

• Work from anywhere in the world with full remote flexibility
• Receive a competitive remuneration package that reflects your skills and experience