Remote Customer Support Specialist

Summary

Join us in shaping the future of voice technology at ElevenLabs, a growth-stage startup that has built advanced AI voice models and products. We are hiring to double down on our initial traction to make ElevenLabs a truly generational product company and research lab.

Requirements

• 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
• Experience working in a start-up with international teams in a remote setting
• Experience troubleshooting technical issues related to APIs or browser errors
• A detail-oriented mindset with a focus on delivering high-quality work
• Autonomous and execution-focused mindset

Responsibilities

• Quickly and effectively resolve customer support tickets, ensuring a seamless user experience and customer empathy
• Challenge yourself by applying your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions
• Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company
• Take pride in your role as a guardian of our community by actively ensuring that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards

Benefits

• Compensation is based on qualifications and experience
• Remote-first; we look at who you are rather than where you live. That’s why we are growing across the globe and support your preferred location