Customer Support Specialist

Summary

Join ElevenLabs, a pioneering voice technology company, as a fully remote contractor. You will be responsible for providing rapid and effective customer support, troubleshooting technical issues, and ensuring user-generated content complies with guidelines. The ideal candidate possesses 2-3 years of experience in technical customer support within a SaaS environment or high-growth tech company, experience with international teams in a remote setting, and API or browser error troubleshooting skills. A detail-oriented mindset, autonomous work style, and general interest in AI and technology are essential. ElevenLabs offers a high-velocity innovation environment, a global team, remote-first work style, and continuous growth opportunities.

Requirements

• 2-3 years experience in a technical customer support department in SaaS or at a high-growth technology company
• Experience working in a start-up with international teams in a remote setting
• Experience troubleshooting technical issues related to APIs or browser errors
• A detail-oriented mindset with a focus on delivering high-quality work
• Autonomous and execution-focused mindset

Responsibilities

• Rapidly and effectively resolve customer support tickets, ensuring seamless user experience and customer empathy
• Apply your technical expertise to troubleshoot issues and provide straightforward, user-friendly solutions
• Stay informed about developments, proactively and reactively contribute to documentation and help center articles to ensure users have the information they need when they need it, and serve as the liaison between customers and the company, giving the users a voice within the company
• Actively ensure that user-generated content complies with our guidelines, maintaining a respectful and secure environment for everyone, while also contributing to the review and moderation of our voice library, upholding high-quality content that meets our platform's standards

Preferred Qualifications

General interest in AI and technology (you will get extra points if you are already an ElevenLabs user!)

Benefits

• High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy
• A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!)
• Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings
• Continuous growth : Collaborate with AI leaders, shape your path, and contribute where you excel most