Customer Support Specialist

Summary

Join Intelligems as a Customer Support Specialist and deliver exceptional support to e-commerce clients using our profit optimization platform. You will troubleshoot technical issues, manage multiple customer conversations, and collaborate with internal teams. The ideal candidate possesses proven customer support experience, excellent communication and problem-solving skills, and a passion for helping people. Experience in e-commerce, SaaS, or analytics is a plus. Intelligems offers a competitive salary, equity, medical and dental insurance, and flexible vacation and PTO.

Requirements

• Proven experience in customer support or a related role
• Excellent communication and problem-solving skills
• You love helping people and can think on your feet
• Comfortable wearing many hats and juggling priorities
• Ability to multitask, stay organized, and manage time effectively

Responsibilities

• Deliver a best-in-class customer experience by responding promptly to customer inquiries
• Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
• Become a product expert so you can answer questions quickly and accurately
• Manage 20–30 open customer conversations at a time
• Own follow-ups and ensure all tickets are resolved in a timely manner
• Collaborate with internal teams on escalated or complex issues
• Spot trends in support issues and share insights with product, tech, and ops
• Contribute to internal knowledge-sharing (documentation, training, etc.)

Preferred Qualifications

• Experience in e-commerce, SaaS, or analytics is a plus
• Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus

Benefits

• Competitive salary and equity packages
• Medical & dental insurance
• Flexible vacation and PTO