πPhilippines
Customer Support Specialist

Fresh Prints
πRemote - Philippines
Please let Fresh Prints know you found this job on JobsCollider. Thanks! π
Summary
Join Intelligems as a Customer Support Specialist and deliver exceptional support to e-commerce clients using our profit optimization platform. You will troubleshoot technical issues, become a product expert, and manage multiple customer conversations simultaneously. This role requires proven customer support experience, excellent communication and problem-solving skills, and the ability to multitask effectively. Experience in e-commerce, SaaS, or analytics is a plus. Intelligems offers a competitive salary and equity, flexible vacation and PTO, and a customer-first, collaborative work environment.
Requirements
- Proven experience in customer support or a related role
- Excellent communication and problem-solving skills
- You love helping people and can think on your feet
- Comfortable wearing many hats and juggling priorities
- Ability to multitask, stay organized, and manage time effectively
Responsibilities
- Deliver a best-in-class customer experience by responding promptly to customer inquiries
- Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
- Become a product expert so you can answer questions quickly and accurately
- Manage 20β30 open customer conversations at a time
- Own follow-ups and ensure all tickets are resolved in a timely manner
- Collaborate with internal teams on escalated or complex issues
- Spot trends in support issues and share insights with product, tech, and ops
- Contribute to internal knowledge-sharing (documentation, training, etc.)
Preferred Qualifications
- Experience in e-commerce, SaaS, or analytics is a plus
- Familiarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus
Benefits
- Competitive salary and equity packages
- Flexible vacation and PTO
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
π°$6k-$8k
πPhilippines
πWorldwide
πWorldwide
πCanada
π°$47k-$78k
πUnited States
πUnited States
πGermany
πUnited States