Uncommon Goods is hiring a
Customer Support Specialist

Summary

Join our team as a contractor and work remotely in the Dominican Republic, providing exceptional customer service to US-based and international customers.

Requirements

• Strong written and verbal English communication skills; additional languages are not required
• Prefer prior experience in customer service
• Must have flexible availability, including weekends, with full-time availability preferred
• 100% remote position; applicants must have a dedicated, quiet workspace that is sound-managed
• Must provide their own computer, high-speed internet, headset, desk, and chair
• We require cameras to be on for all training, development, and coaching sessions
• Proficiency in using customer service software, CRM systems, and tools
• Ability to handle stressful situations with patience and professionalism
• Strong problem-solving skills and the ability to think on your feet

Responsibilities

• Provide exceptional customer service in the English language via phone, email, and chat to US-based and international customers
• Advocate for customers by ensuring conscientious and respectful interactions
• Efficiently identify and address customer issues with practical solutions
• Process orders and provide detailed product/service information
• Follow up on outstanding matters and offer additional assistance where necessary
• Demonstrate a strong interest in product quality and brand alignment
• Exhibit independence, motivation, and a strong work ethic thriving with minimal supervision
• Adaptability to changing environments and a willingness to learn new skills
• Collaborate effectively with U.S.-based team members
• Maintain accurate records of customer interactions and transactions
• Stay informed about product knowledge and company policies
• Proactively suggest improvements to enhance customer satisfaction

Benefits

• Opportunity to work with a dynamic, U.S.-based team
• Gain experience in a fast-paced, customer-focused environment
• Potential for contract extension based on performance