Remote Customer Support Specialist
at Uncommon Goods

Summary

Join our team as a Seasonal Customer Support Specialist and work directly with customers to place orders, resolve issues, and provide exceptional service. This is a fully remote role with a casual atmosphere, offering a 40% discount on products and more.

Requirements

• Prefer prior experience in customer service
• Flexibility is needed, as schedules may vary from week to week. Candidates must be available to work weekend shifts
• This is a 100% remote position; applicants must have a dedicated, quiet workspace that is sound-managed
• Must provide their own computer, high-speed internet, headset, desk, and chair
• We require cameras to be on for all training, development, and coaching sessions
• Proficiency in using customer service software, CRM systems, and tools
• Ability to handle stressful situations with patience and professionalism
• Strong problem-solving skills and the ability to think on your feet
• Excellent verbal and written communication skills

Responsibilities

• Provide outstanding service to our customers via phone, email, and chat
• Act as an advocate for our customers and be an empathetic problem-solver in all customer interactions
• Efficiently identify and address customer issues with practical solutions
• Process orders and provide detailed product/service information
• Follow up on outstanding matters and offer additional assistance where necessary
• Demonstrate a strong interest in product quality and brand alignment
• Exhibit independence, motivation, and a strong work ethic thriving with minimal supervision
• Adaptability to changing environments and a willingness to learn new skills
• Maintain accurate records of customer interactions and transactions
• Stay informed about product knowledge and company policies
• Proactively suggest improvements to enhance customer satisfaction

Benefits

• Casual work atmosphere
• 40% discount on our products