Customer Care Advisor

Summary

Join a globally recognized innovator in premium home technology solutions as a Polish Customer Support Representative. You will provide exceptional customer service to Polish-speaking clients via phone, email, and chat, assisting with product information, troubleshooting, and order-related inquiries. Accurate logging of interactions and timely follow-up are essential. Maintain professionalism and product knowledge while collaborating with international teams. This fully remote position offers a competitive salary, performance bonuses, flexible schedules, and comprehensive training. Take the next step in your career with a company that values innovation and service excellence.

Requirements

• Fluency in Polish and good command of English (spoken and written)
• Strong communication and problem-solving skills
• Comfortable working with technology and remote tools
• Reliable internet connection and a quiet home workspace

Responsibilities

• Provide exceptional customer service to Polish-speaking clients via phone, email, and chat
• Assist with product information, troubleshooting, and order-related inquiries
• Accurately log interactions and ensure follow-up is timely and effective
• Maintain a high level of professionalism and product knowledge at all times
• Collaborate with international teams to resolve customer issues efficiently

Preferred Qualifications

Previous customer service experience is a plus, but not required

Benefits

• Salary: €1100/month & 14 salaries per month
• Performance Bonus: Based on KPIs and customer satisfaction
• Remote Work: Fully work-from-home setup
• Training Provided: Full onboarding and product training to ensure your success
• Work-Life Balance: Flexible schedules available