Customer Support Virtual Assistant

Summary

Join 20four7VA as a Customer Support Virtual Assistant! This intermediate-junior level position requires 10 hours per week, working afternoons Monday-Friday in the CST time zone. You will provide customer service via email and limited phone calls, manage databases, create content using Canva and ChatGPT, and schedule social media posts. Previous customer service and virtual assistance experience is preferred, along with strong communication and basic graphic design skills. The client is in the education industry, and 20four7VA offers competitive rates, weekly payments, paid time off, and various other benefits.

Requirements

• Previous experience in customer service and virtual assistance preferred
• Strong communication skills, both written and verbal
• Basic graphic design skills using Canva
• Familiarity with AI tools like ChatGPT for content creation
• Ability to manage multiple tasks efficiently
• Detail-oriented with strong organizational skills
• Keap
• Thinkific
• Gmail
• Canva
• YouTube
• Heropost
• ChatGPT

Responsibilities

• Provide customer service support via email and limited phone communication
• Manage and update databases efficiently
• Edit and create basic content using Canva and ChatGPT
• Schedule and post content on social media platforms

Preferred Qualifications

• Neutral accent would be helpful, but not required for this job
• This position could also be fine for an entry level candidate who enjoys learning and who is highly accountable
• Requires someone who is comfortable interacting over the phone occasionally, who feels comfortable learning new systems and software, and who places a high value on customer service

Benefits

• Competitive rates
• Weekly payments
• Annual rate increase (based on performance)
• Paid time off
• Paid holidays
• Various open roles are available
• Free training and upskilling
• Constant support and guidance from managers and mentors
• Clear schedules and guidelines
• A vibrant community always ready to support you