Petfolk is hiring a
Customer Support-Bilingual

Summary

The job is for a Virtual Customer Support role at Petfolk, a company transforming pet care with technology and design. The role requires bilingual skills (English & Spanish), 1 year of veterinary reception experience, ability to work in specified states, and comfort with interacting with customers and medical teams across multiple channels. The role does not require answering any medical questions but transferring them to TeleAdvice Support team members.

Requirements

• Bilingual (English & Spanish) required
• 1 year Veterinary reception experience required
• Ability to sit or stand for prolonged periods at a time
• Expected to have a home office or quiet space free from noise or distractions in your home
• Expected to be at a desk, ready to engage with a customer during entire shift
• Must have high speed reliable internet
• Must be willing to work weekend shifts
• Must be willing to work EST time zone
• Must live in one of the following states: AZ, FL, GA, NY, NC, SC, TN or TX

Responsibilities

Assist the team in meeting the goals of the pet care center

Preferred Qualifications

• Vetspire experience
• Gladly experience

Benefits

Robust benefits package, including Equity Compensation for all employees